Terms of service
OVERVIEW
Welcome to Cinderelle & Co.
The terms “we”, “us” and “our” refer to Cinderelle & Co.. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced here (including our Privacy Policy and Refund Policy), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully before using our Services.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
To use our Services or place an order, you may be required to provide certain information including your email address, billing details, payment information and shipping address. You confirm that all information provided is accurate, complete and up to date.
You are responsible for keeping your account details secure and for all activity under your account. You must not transfer or sell your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately. However, colours and appearance may vary depending on your screen or device.
Product descriptions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities.
Nothing in this section affects your legal rights under UK consumer law.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Your order is accepted once we send you confirmation.
Payment must be received before an order is accepted.
If we are unable to accept your order, we will attempt to contact you using the details you provided.
Returns and cancellations are governed by our Refund Policy.
Orders are for personal use only and not for resale.
SECTION 4 – PRICES AND BILLING
Prices may change at any time. The price charged will be the price shown at checkout.
Unless stated otherwise, prices include VAT (where applicable) but exclude delivery charges.
You agree to provide accurate billing and payment information and authorise us to charge your chosen payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only.
We are not responsible for delays caused by couriers or circumstances outside our control.
Risk in goods passes to you once the products are delivered to the address you provided.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our website belongs to Cinderelle & Co. or our licensors and is protected by UK and international intellectual property laws.
You may use our Services for personal, non-commercial purposes only.
You must not copy, distribute or reproduce our content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, which we do not control.
These are provided “as is” and at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content or practices.
Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but all sales are between you and Cinderelle & Co..
Shopify is not responsible for your purchases from us.
SECTION 10 – PRIVACY
All personal data collected through our Services is handled in accordance with our Privacy Policy.
Shopify may also process personal data to operate our store.
SECTION 11 – FEEDBACK
If you submit feedback, reviews or suggestions, you grant us a royalty-free licence to use them for business purposes.
You confirm that any feedback is lawful and does not infringe third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct pricing or description errors and to cancel affected orders.
SECTION 13 – PROHIBITED USES
You must not misuse our Services, including:
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breaking the law
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infringing intellectual property
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transmitting harmful software
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impersonating others
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harvesting data
We may suspend or terminate access if you breach these Terms.
SECTION 14 – TERMINATION
We may suspend or terminate your access if you breach these Terms.
You remain responsible for amounts owed at termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Our products come with rights under the Consumer Rights Act 2015 — goods must be as described, of satisfactory quality and fit for purpose.
These Terms do not affect your statutory rights.
SECTION 16 – LIMITATION OF LIABILITY
We are not responsible for losses that were not reasonably foreseeable at the time the contract was formed.
We do not exclude liability where it cannot legally be excluded under UK law.
SECTION 17 – INDEMNITY
You agree to indemnify us against losses arising from your breach of these Terms or unlawful use of the Services.
SECTION 18 – SEVERABILITY
If any part of these Terms is unenforceable, the remainder will continue in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms and referenced policies form the entire agreement between you and us.
SECTION 20 – ASSIGNMENT
You may not transfer your rights under these Terms without our consent. We may assign them as required.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes your acceptance of the updated Terms.
SECTION 24 – CONTACT DETAILS
Trading name: Cinderelle & Co.
Email: cindrelleandco@gmail.com
Business address: United Kingdom, London