ABOUT us
Hello, I am Eman, the idea behind Cindrelle & Co. I am nineteen years old, a student of Psychology, and Cindrelle & Co was born from a love for fragrance and craftsmanship. Each candle is thoughtfully designed, blending the elegance of designer-inspired scents with the artistry of hand-poured wax.
Our mission to bring timeless luxury to your everyday moments.We are passionate about creating exceptional products that bring joy to our customers. Every product we create is made with care and attention to detail, ensuring that you receive something truly remarkable.
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FAQs
Thank you for shopping with Cinderelle & Co. We take pride in creating quality handmade products and ensuring they arrive safely to your home.
📦 Processing Time
Each order is carefully handmade and packaged.
- Standard processing: 2–5 business days
- During peak seasons (e.g., Christmas & holidays), processing may take a bit longer.
Once your order is dispatched, you will receive a confirmation email with your tracking details (where available).
🌍 Shipping Locations
We currently ship to:
• United Kingdom (UK)
• United States (US)
• Canada
• Europe
• International shipping available
If your country is not listed during checkout, please contact us and we will try our best to assist.
🚚 Shipping Rates & Delivery Times
Region Estimated DeliveryCostUnited Kingdom2–4 business daysCalculated at checkoutEurope5–10 business daysCalculated at checkoutUSA & Canada7–14 business daysCalculated at checkoutRest of World10–20 business daysCalculated at checkout
Delivery times are estimates and may vary due to customs or courier delays.
🕯 Fragile Items Protection
All candles and home décor products are packaged securely with padding to prevent breakage. If an item arrives damaged, please contact us within 48 hours with photo proof so we can resolve it quickly.
❗ Lost or Delayed Packages
While rare, if your order is significantly delayed or appears lost:
- Check the tracking link in your email
- Contact the courier first
- Reach out to us at [cindrelleandco@gmail.com] if you need help
We will support you throughout the process.
🌱 Eco-Conscious Packaging
We use recyclable and/or reusable packaging materials whenever possible to reduce environmental impact.
📝 Customs & Duties (International Orders)
Buyers are responsible for any customs or import fees applied in their region. These charges are not included in our shipping rates and vary by country.
📩 Contact Us
If you have any questions about your order or shipping, please contact us:
📧 cindrelleandco@gmail.com
IG/Tiktok: @cindrelle_and_co
We’re always happy to help!
- REGION ESTIMATE DELIVERY
United Kingdom 2–4 business days
Europe 5–10 business days
USA & Canada 7–14 business days
Rest of World 10–20 business days
Delivery times are estimates and may vary due to customs or courier delays.